It is our heart to serve you in a way that there is no comparison! From the time you place an order for artwork we want you to be complete satisfied with the level of service we provide. We want you to be happy with your purchase and the quality of the artwork. If your print or original arrives and is damaged or you are not happy with the piece we want you to feel free to return it for a full refund or exchange. Your choice! Call us directly at (616)607-6038 with questions or concerns. Thank you for your business!